ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
Already have an iLab account with one of these partner network institutions? Click Login to select your institution and login.
New to iLab? Click Sign-Up, select the partner network institution you'd like to register with and fill out the registration form to request access to institutional service centers.
Welcome to the DEVIN Core Service Portal
With support from the NIH IDeA program, our states are working together to provide our researchers with seamless access to core services across Vermont and Delaware. This allows our users to take advantage of the unique capabilities that have been built to support biomedical and life science research in both states to advance their research.
Members at The Delaware Vermont iLab Network (DEVIN)
Delaware State University
| Core Name | Primary Contact | Phone Number/Ext | |
|---|---|---|---|
| Oscar Imaging Facility | Michael Moore | mmoore@desu.edu | 302-857-7035 |
Nemours
| Core Name | Primary Contact | Phone Number/Ext | |
|---|---|---|---|
| Biobank & Molecular Analysis Program | Jennifer Holbrook | mbcore@nemours.org | 302-651-6824 Fax: 302-651-5176 |
| Biomedical Research Informatics Center (BRIC) | |||
| Cell Science Core | Lisa Glazewski, MS | Lisa.Glazewski@Nemours.org | (302) 651-4892 |
| Histochemistry and Tissue Processing Core | Histochemistry and Tissue Processing Core | HistologyResearchCore@nemours.org | 302-651-6771 |
| Radiology Research | Heidi Kecskemethy | Heidi.Kecskemethy@nemours.org | 302-419-8183 |
University of Delaware
| Core Name | Primary Contact | Phone Number/Ext | |
|---|---|---|---|
|
Cardiovascular Research Core
|
Shannon Lennon, PhD | slennon@udel.edu | (302) 831-2798 |
|
Center for Biomedical and Brain Imaging
|
Trevor Wigal | twigal@udel.edu | (302)831-0910 |
|
Delaware Center for Musculoskeletal Research
|
Mary Boggs, PhD | mboggs@udel.edu | |
|
High Throughput Experimentation Facility
|
Jessica Sampson | jrsampso@udel.edu | 302-831-3093 |
|
Mass Spec Core
|
Papa Nii Asare-Okai | pasare@udel.edu | |
|
NMR
|
Steve Bai | bais@udel.edu | (302) 831-8901 |
|
Synthetic Chemistry Core Facility
|
Yinzhi Fang | yinzhif@udel.edu | |
|
UD Bioinformatics Data Science Core Facility
|
Shawn Polson, Ph.D. | polson@udel.edu | |
|
University of Delaware DNA Sequencing & Genotyping Center
|
Bruce Kingham | brucek@udel.edu | (302) 831-0823 |
| Core Name | Primary Contact | Phone Number/Ext |
|---|